Split shipments: Your order might be divided into separate boxes that arrive at different times. Out of stock: Despite Walmart‘s huge inventory, sometimes an item you ordered gets unexpectedly backordered. Perishables in particular can be left out if not picked up right on time.ĭelivery packing mistakes: Workers who pack delivery orders can miscount quantities, leave something in the warehouse, or grab the wrong version of a product.ĭamaged goods: Some fragile items get broken during shipping and delivery. Pickup issues: If doing in-store pickup, an employee may accidentally overlook items while fulfilling your order. There‘s a few common reasons why you might end up with an order that‘s short some items: Why Do Items Go Missing from Walmart Orders? Let‘s look at exactly why items get left out and what you can do about it. No matter how rare it is, having to deal with missing items is a hassle. But when you consider the sheer volume Walmart deals with, it ends up being around tens of thousands of orders affected by missing items every single month!

In fact, according to Walmart‘s own data from 2021:ġ.1% of Walmart pickup orders had missing itemsĤ.3% of Walmart delivery orders had missing items

So it‘s really no surprise that some items may get lost, damaged, or somehow left out of orders along the way. With Walmart being the largest retailer in the world, they ship out a massive number of online orders each day – around 74 million packages per year! That‘s over 200,000 packages sent out daily. Just How Common Are Missing Items in Walmart Orders? In this detailed guide, I‘ll walk through exactly what to do, how Walmart‘s shipping and deliveries work, and tips to help you avoid any missing items in the future. Dealing with missing stuff from your Walmart order can be super frustrating!īut don‘t worry – I‘ve got you covered. “Customers on government assistance tend to be part of an underserved audience,” she said.Ĭooper said the San Antonio Food Bank is happy to help any struggling San Antonians learn more about SNAP benefits and fill out a SNAP benefits application form, which can be done by going to the food bank’s website or calling 21.Hey there! If you‘re one of the millions who ordered groceries or other items online from Walmart but found that something was missing when your delivery arrived, I totally get it. “H-E-B is such a Texas tradition that I know families can’t wait to have that ability to use their SNAP benefits for homebound deliveries from H-E-B,” Cooper said.Ī spokeswoman from Amazon said the program will help millions of Americans practice social distancing. “The need was already there, but the pandemic amplified the need,” Cooper said.Īccepting SNAP benefits for grocery delivery services is a huge step toward access to food for all, Cooper said.Ĭooper added that while he’s excited to see the pilot program launch with Walmart and Amazon, he hopes H-E-B will also join in accepting SNAP benefits for delivery services. Still, Cooper said the pandemic likely fast-tracked approving additional states for the program. Many experts have noted those in lower economic strata are more likely to catch COVID-19, as they work for essential businesses and can’t easily afford delivery services or other safety measures. While Cooper commended the HHS for joining the pilot program, he said it would have benefited low-income Texans if it had been launched locally sooner. It’s likely many other people applied in March and April when COVID-19 was hitting Texas hardest, and are just now able to use SNAP, he said. Those numbers will likely be even higher in May since it can take 30 days for someone to start receiving benefits, said President and CEO of the San Antonio Food Bank Eric Cooper.

That’s up from 1.4 million Texas recipients at the end of March with 113,660 of those residing in Bexar County. SNAP benefits are applied to SNAP recipients’ Lone Star Cards, which can be used just like a credit card when checking out groceries online from Walmart or Amazon.Īs soon as the HHS learned the Food and Nutrition Service was open to other states such as Texas joining the pilot program, the agency requested to join, HHS press officer Elliott Sprehe told the Rivard Report Monday.Īccording to data from the HHS, more than 1.6 million families and individuals received SNAP food benefits in Texas at the end of April – 127,997 of which were in Bexar County. “By allowing SNAP recipients to purchase groceries online throughout the COVID-19 response, we are removing barriers to healthy and nutritious food for many families in Texas,” said Gov.

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